Section One: Overview
The Boston Intelligence Group (B.I.G., Inc.) was approached by PwC Consulting, a then division of PricewaterhouseCoopers, LLP, in 2001 to provide Learning Services to their Management Consulting Services, Learning and Professional Development (LPD) group in Tampa, FL in support of their proprietary Programme and Project Management (PPM) framework. B.I.G. had a long-term relationship with PwC Consulting dating back to 1999, when one of the B.I.G. partners was engaged full time on PwC engagements. Since then PwC has called on B.I.G.'s expertise in Leadership Development and Organizational Learning to help enhance and manage the growth of consultants in the methods of programme and project management principles utilized on large, multi-million dollar PwC engagements.

The Curriculum for training PwC Consultants was already established when B.I.G. arrived on the scene. Our job was to maintain, facilitate, coach and enhance the existing training materials and help to manage the training environment worldwide. We were also contracted to jointly train PwC consultants on the global level, in host countries

Section Two: Strategy
The B.I.G. team put in place an on-site team member who was both client leader and lead facilitator and coach for the 2½ year PwC assignment. With the designated team in place, B.I.G. presented for client approval enhancements to current courseware and processes in place for adult learning successes in addition to providing coaching and train-the-trainer program support. Additionally, our core expertise in communication tactics and other 'soft-skills' and self-improvement strategies were brought to the table to enhance the overall course structure and successful training of the candidates to take on more project and team leadership responsibilities on global IT and process improvement engagements.

The goal of our presence was to provide course content consistency, provide train-the-trainer activities for new internal PwC trainers learning to teach the course material and provide Subject Matter Expertise (SME) in programme and project management, adult learning theory and application, and 'soft-skills' transfer.

Section Three: Results
The results were a large increase in the number of global consultants trained on the Programme and Project Management Methodology and an increase in the number of certified internal trainers to lead future PPM courses over 2½ years. Additionally, a stronger commitment to communication, stakeholder management and team management skills was integrated into the course materials and the finalized version of the global PPM courseware.